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Support Advisor-AGFA - Research Triangle Park, NC US
 
FJN® JOB Number 14715

Job Description:
Category: Banking, Investment
Job Title: Support Advisor-AGFA, FJN 14715
Company Name: Talentburst, Inc.
Division/Client:  
Company Web Site:
Industry/Product: Investment  
Annual Salary: $25 per Hour 12+ months  
Description:
Responsibilities:
Working technical knowledge in two or more of the following areas is essential: MS Windows, Networking, NFS, CIFS, UNIX/Linux, Backup & Recovery, Enterprise Apps, strong account managemen, case and incident management.
This position will provide reactive support for one of our government customers. It will require a level of technical and accountvmanagement skills to help remediate case age and case resolution
As a Support Advisor you will utilize your strong technical competencies and account management skills to provide the highest level of Personalized, Reactive Enterprise-Class support services. You will build a partner relationship with the customer and account team to better serve their business needs, as well as to react quickly and revise approach when business needs change. The Support Advisor role is critical to the assigned Account/Sales Team in furthering the NetApp partner relationship, and in helping to increase sales by coordinating support activities for the account.
Essential Functions:

Support Advisors work with Network Appliance customers and the assigned Account/Sales Team and NGS Support by providing expertise in the following areas:

P1 Case Management

P2-P4 Incident management and escalations

Process post-mortem

Technical root-cause analysis

Works directly with ISV Tech Support staff

Requirements:
  • Excellent written and verbal communication skills.
  • Analytical and creative problem solving skills.
  • Tolerance of ambiguity in daily work environment.
  • Good interpersonal communication and customer service skills successfully applied in a customer and cross functional environment.
  • Account management experience is strongly desired.
  • Working technical knowledge in two or more of the following areas is essential: MS Windows, Networking, NFS, CIFS, UNIX/Linux, Backup & Recovery, Enterprise Apps (Exchange, Notes, ClearCase), Database (Oracle, SQL)
  • Ability to follow defined principles and practices.
  • Demonstrated customer service experience working with customers in high stress situations.
  • In-depth level of technical knowledge in one or more of the following storage topics is essential: NetApp products, SAN, RAID, Blocks (iSCSI, FCP)
Responsibility and Interaction:
  • Responsibility:
General direction is provided on routine work, and detailed direction is provided on new projects and assignments; as well as on-going review of activities and priorities. Apply attained experiences and knowledge in solving routine to moderately complex problems.
Primarily providing predefined reporting and analysis, regular in nature. Limited opportunity or requirement to significantly influence outside of immediate assigned accounts and department.
  • Interaction:
Responsible for multiple accounts of noteworthy size and/or criticality.
Education & Experience:
  • A Bachelor of Science Degree (or equivalent experience) in Computer Science, Electrical Engineering; or related field is required.
  • Minimum of 4 years of relevant experience is required. Prior experience as a Technical Support Engineer, Escalations Engineer, Technical Account Manager, and/or a Project Manager is desired.
Requirements: Degree: Undergraduate
Language(s): English
Additional Information: Reference Financial Job Network for immediate consideration.
Apply online:
Job Location:
    City: Research Triangle Park
    State: NC
    Country: US
Travel Required: No
Relocation Provided: No
Submit Resume/C.V.: Yes  
Submit Salary History: Yes 

Send resume to:
Contact Name: Baljit Gill  
Title:    
Company:
Address:
City:
State:
Zip/Country Code:
Country: US
Telephone: N/A
Fax:

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